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Where there is information that a vulnerability is being actively exploited “in the wild” (for example, when exploits are available in exploitDB or notification from vendor or vulnerability management software), mitigating action (patching or compensating control) will be taken immediately.
Where there is an immediate threat to the security of the customer’s data or overall platform stability.
SLAs
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The above SLAs are calculated per quarter.
Any customer specific SLAs may be found within the customer’s agreement(s)
Support Processes
Marketnode operates a 24*7 operations centre to constantly monitor production services and will take proactive steps to resolve any issues prior to customer impact, however should an issue be experienced, the following mechanisms are available to raise an issue.
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